Your first visit, start to finish.
Everything that happens from the moment you walk in, laid out so none of it comes as a surprise, including the honest answer to the question most people are really asking.
What actually happens.
Your first visit is unhurried on purpose. It is one clinician, one client, and enough time to do this properly, whether or not you decide to treat on the day.
A form, sent to you first
We email you a hair loss consultation form before your appointment. Filling it in ahead of time means we spend your visit talking, not doing paperwork, though if life gets in the way, you can complete it in the studio.
Come with a clean, product free scalp so the scan reads accurately.
Where your history suggests it, we'll recommend blood work through your GP or our medical officer, iron, thyroid and vitamin D can all drive shedding, and treating without knowing is guessing.
Arrival · Studio 10
We go through your history together
We talk through your form properly: your medical history, medications, allergies, your hair loss story, what you have already tried, and whether you have seen anyone about it. We also talk about the everyday things that affect hair, sleep, stress, diet and lifestyle.
This is the part high volume clinics skip. It is also the part that makes a plan actually fit you.
The consultation
We look at your scalp, up close
Using AI scalp analysis, we capture images across the back of your scalp, the crown, the front and the sides. Comparing your thinnest areas against your fullest gives us a clear read on how far things have progressed.
You see it too, on screen, your follicle density, hairs per follicle, thickness and volume. For most people this is the first time they have actually seen what is happening up there, rather than guessing in the mirror.
AI scalp analysis
A written plan, and honest options
We grade your hair loss on the recognised scales, then talk through which treatments suit you, the pros and cons of each, and what we would genuinely recommend. You ask as many questions as you like, and we cover pricing in full, including instalments.
If we do not think we can help your type of hair loss, we will tell you. That honesty is the whole point.
Your written plan
Start on the day, or take it home
The consultation takes about 45 minutes, and treatment appointments run about 60 to 75 minutes depending on the treatment. Come as you are. Some people feel ready and begin their first treatment there and then. Others prefer to take the written plan home and think it over. Both are completely fine, there is no pressure to decide in the room, and no expiry on your recommendation.
If you do begin, you will find the full treatment walk through on each treatment page, so you know every step before it happens.
Your first treatment
How your progress is tracked.
Most clinics ask you to judge progress in the bathroom mirror. We establish your baseline with AI scalp analysis, review your scalp at every session, and document progress with structured photography from set angles, so change is compared against a record rather than guessed.
- 01Follicular density mapped per zone at baseline
- 02Protocol selected from your scan, pattern and history
- 03Structured progress photography at sessions one and six
- 04Plan reviewed against your baseline and goals
"What if I spend all this and nothing happens?"
It is the question almost everyone is really asking, and it deserves a straight answer rather than a sales pitch. So here is how we think about it, honestly.
No one can guarantee results
Anyone who promises you guaranteed regrowth is not being honest. Hair is biology, and it varies between people. What we can promise is that we will be straight with you the whole way.
We decline people we cannot help
If your type or stage of hair loss is not suited to what we offer, we will tell you at the consultation, before you have spent anything. We would rather lose a sale than take money we do not think will help.
You will see whether it is working
Your scan sets a baseline, and we photograph your progress from set angles at your first and sixth sessions. You are not guessing in the mirror, you are looking at a record.
Holding the line is a real win too
With genetic hair loss, the body is actively trying to shed miniaturising hairs. Keeping the hair you have, rather than watching it go, is a genuine result, even when it is not dramatic new growth.
I will never sell you a package I do not believe will help you. It is not good for you, and honestly, it is not good for me either. Crystal · Founder, Registered Nurse
Spread the cost, without the pressure.
Start with the complimentary part.
See your scalp, hear your options, and take home a written plan. It is complimentary, and you decide if and when to go further.
Complimentary · around 45 minutes · includes your baseline scan · no obligation
Book a complimentary consultationStudio 10, 149 Camberwell Road, Hawthorn East
Mon, Wed–Fri 10am–7pm · Sat 10am–5pm